Overview
Learn how to invite an agency or teammate to your Mailchimp account, troubleshoot invite issues, and adjust a user’s access level after they have been added.
Grant agency access (invite a new user)
To grant account access to a new user, follow these steps.
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Click your profile icon, then click Account & billing.
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Click the Settings drop-down, then click Users.
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Click Invite A User.
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Enter the email address of the person you want to grant access to, then choose an option in the User type section. Add an optional message to share instructions or other information for that person.
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Click Send Invite.
The email invitation asks the recipient to join your account under the user level you selected. The recipient can create a new username and password, or log in with their existing Mailchimp account.
To better protect accounts with multiple users, add 2-factor authentication to your Mailchimp account.
Troubleshoot a user invite
If you invite a new user to your account and they do not receive the email right away, check these common causes and tips.
- The address contained errors or was mistyped. Make sure you typed the correct address when you sent the invitation.
- The email is still in transit. Depending on internet traffic and how busy the recipient’s ISP is, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times.
- The email is getting trapped by spam filters. Ask the recipient to check their junk or spam folder for the invitation email. If it is not there, it may be getting blocked at the server level. Resend to an alternate email address, or ask the recipient to talk to their server administrator.
- The email is being blocked by a corporate firewall. Corporate email servers sometimes have firewalls that block certain emails for security reasons. Check if your recipient has an alternate address that you could send to, or ask them to check with their server administrator to see if they need to get Mailchimp’s servers allowlisted (other providers may refer to this as “whitelisted”).