Overview

You can create a chat widget in STRINGConnect and add it to a funnel or website page to increase opportunities to communicate with leads and clients. You can use the Live Chat widget type to respond immediately, and you can customize the widget’s placement, look, and feel.

Available Integrations

This feature lives under Sites → Chat Widget. Integrations are not required to create a chat widget.

Step 1: Create a chat widget

• Navigate to Sites → Chat Widget.

• Click New to create a chat widget.

• Select between All-in-One, SMS/Email Widget, Live Chat, or WhatsApp Chat.

  

Customization options

1. Customize the widget’s look and feel by selecting different styles, themes, avatar images, placements, and sizes.

2. Add a Chat Launcher with or without a prompt.

3. Set the Chat Icon and choose or customize the theme according to your brand.

   

   

   

   

4. Add initial messages for first-time and return visitors.

5. Adjust the widget's dimensions as needed.

   

6. Configure static messages in the Chat Window for branding and compliance.

   

7. The chat widget includes a required message field across all types (WhatsApp, Email/SMS, All-in-One, and Voice AI), ensuring that each interaction starts with a clear, visitor-initiated message.