Overview

Adding a Live Chat widget to your website is a powerful way to connect with visitors in real-time, enhancing customer service and engagement. This guide will walk you through the steps of setting up the Live Chat widget, customizing its appearance, and integrating additional features like business hours and conversational AI for a seamless user experience.

Why Use the Live Chat Widget?

The Live Chat widget provides a simple way to:

• Engage Visitors: Connect with customers directly on your website.
• Boost Responsiveness: Offer real-time support, improving customer satisfaction.
• Personalize Experiences: Customize the widget's look and behavior to align with your brand and service hours.
• File Sharing: Share files (images and PDFs) directly inside Live Chat, with support for up to 5 files per message (max 20MB each) on both desktop and mobile. The feature includes built-in checks for file size, type, and duplicates. Additionally, bots can be enabled to respond to images sent by users.

1. Setting Up the Live Chat Widget

1- Access the Chat Widget Setup:

• Navigate to Sites > Chat Widget within your account.

  

2- Select Chat Type:

• In the Chat Type section, select Live Chat to enable real-time messaging.

  

3- Save and Preview:

• Once Live Chat is selected, save your settings to activate the widget. A preview will show you how it will appear on your website.

  

2. Customizing Widget Appearance

1- Enable Chat Bubble: