Overview

Use this guide to issue full or partial refunds from your dashboard for transactions processed through supported payment providers.

How to Process a Refund

1. Open Payments

   • In your dashboard, go to Payments.

2. Find the transaction

   • Select Transactions to view all transactions.
   • Locate the successful transaction you want to refund.

3. Start the refund

   • Click the three dots (more options) next to the transaction.

   • Select Refund.

     

4. Choose a refund type

   • Full refund: the refund amount is pre-filled with the full transaction total.

     

   • Partial refund: edit the pre-filled amount to any value less than the transaction total.

     

5. Review refund status

   • Open the Transaction Details page to see successful and failed refunds for that transaction.

     

   • You can process refunds from this page without logging into your payment provider’s dashboard.

Supported payment providers and methods

Refunds can be managed in one place for transactions processed through multiple providers, including:

• Stripe
• Authorize.net
• NMI
• PayPal

Supported payment methods include:

• Card payments