Overview

Include a brief overview of the help doc

At STRING Marketing, we're committed to ensuring that your experience with STRINGConnect & your website is seamless and empowering. We can support you from planning and strategy all the way through executing anything you might need in STRINGConnect or your website.  We understand that questions and technical needs can arise, and we're here to help. Here's an overview of the support options available to you as a STRINGConnect and/or hosting subscriber:

1. Help Documentation Library for STRINGConnect

• Access: STRING Marketing Help Docs or via help buttons and chat widget in STRINGConnect.
• Features: A comprehensive collection of videos and tutorials.
• Best For: Troubleshooting and step-by-step guides for setup and usage.
• Where to find them: Screenshot

2. 24/7 Chat support for STRINGConnect Questions

• Availability: 24/7 Live Support.
• Response Time: Immediate.
• Scope: Quick resolutions for most issues. Complex issues are escalated to our Support Desk Team.
• Guide on where to find the chat widget: Screenshot

3. Support Desk Team (STRINGConnect or Wordpress)

• Contact: [email protected]
• Team Members: Cher, Tika, Meaghan, & Stephanie.
• Availability: Monday to Friday, 9 AM - 4 PM CST.