Overview
At STRING Marketing, we are dedicated to helping clients get the most out of their WordPress Managed Hosting and STRINGConnect services. This guide explains what support is included versus what is billable, and what to expect when requesting help.
Basic rule of thumb: If we have to log in to your system to answer your specific question, it is billable.
Free Support (Included)
Free support covers basic, general how-to questions that can typically be resolved quickly and do not require in-depth technical work or strategy.
Examples (WordPress Managed Hosting)
- How do I post a blog on my website?
- How do I update my contact information or change my password?
- How do I upload an image to a page?
- Can you show me how to add a link in my navigation menu?
Examples (STRINGConnect)
- How do I send an email campaign using STRINGConnect?
- How do I install a chat widget on my website?
- How do I set up an appointment scheduler with STRINGConnect?
- How can I integrate Stripe for payments?
Where to find help
- STRINGConnect clients can use the Help Documentation Library or the Chat Widget in the STRINGConnect dashboard.