Overview

A workflow trigger that lets you automatically respond when someone comments on one of your Instagram posts, helping you start conversations quickly and capture leads without manually monitoring comments.

Available integrations

1. Under the Integrations tab, you will be able to see and connect the following platforms:
   • Facebook
   • Instagram

Prerequisites

1. Your STRINGConnect account is connected to Facebook.
2. The workflow trigger Instagram - User comments on a post is available in your workflow builder.

How to use

1. Go to Settings in STRINGConnect.

2. Open Integrations.

3. In the Facebook and Instagram section, connect your Instagram account.

   

4. When creating a workflow, click Add Trigger and select Instagram - User comments on a post.

   

5. Configure the trigger filters:

   • After selecting the trigger, the sidebar will open with multiple filters.
   • Start by selecting the Instagram Page associated with the post.

   Step 1

   

   Add filters for Contains Phrase or Exact Match:

   • Select Contains Phrase and enter the desired phrases, pressing enter after each phrase.

   • Select Exact Match if you want to trigger the automation only for exact comments.

     

   Step 2

   

   Step 3

   

   Additional settings:

   • Enable Track First Level Comments Only to avoid tracking replies within the comment thread.

   • Set Post Type to Published or Custom.

     

   Published posts:

   • The Published Posts tab includes all posts on your business page.

   • Select a post.

     

   • Use View on Instagram to open the post.

     

   Custom posts:

   • Select Custom in Post Type.

   • Add the Post is filter.

   • Paste the URL or ID of the post.

     

   Define comment criteria

   • Specify the keyword or phrase you want to detect using Contains Phrase or Exact Match.

     

   • Optionally enable tracking of only first-level comments.

     

6. When a contact comes through the trigger, STRINGConnect will save the contact (including first and last name).